AkolagTech Hosting Policy

1. Overview

At AkolagTech, we strive to provide our clients a secure, reliable, and efficient hosting platform. This hosting policy outlines the scope of our services, our commitment to support, our service level agreement (SLA), and the limitations of our support. By using our hosting services, you agree to abide by the terms and conditions outlined in this policy.

2. Service Level Agreement (SLA)

We guarantee a 99.9% uptime for our hosting platform, including services like cPanel uptime and security. This uptime commitment ensures your hosting environment is consistently available and operational for the majority of the time.

Please note that this SLA applies to the uptime of the hosting platform itself and does not include technical support for your website, application, or any software you host. We focus on maintaining and securing the hosting environment, including server performance, security patches, and uptime.

3. Hosting Support

Our support covers the following:

• cPanel platform: Uptime, security, and availability issues
• Hosting platform performance: Issues related to server-side configurations and hosting performance

We do not provide technical support for the following:

• Client websites, applications, or databases: Issues with your website, custom applications, or any other content hosted on our platform fall outside the scope of our standard support.
• Development, maintenance, or debugging: We do not offer support for technical or development-related issues within your website or application.

For website maintenance or troubleshooting, we offer a range of paid support plans. If you require technical support for your website or application, please reach out to our sales or support teams for more information on our maintenance plans.

4. Hosting and Other Services Usage

Using AkolagTech’s hosting platforms or any of our services for illegal activities is strictly prohibited. This includes, but is not limited to, the following activities:

• Fraudulent activities: Engaging in scams, fraud, or deceptive practices
• Phishing attacks: Sending deceptive communications intended to steal personal information
• Email spamming: Sending unsolicited bulk emails or engaging in email spamming activities
• Distributing malicious software: The creation, sharing, or distribution of malware, spyware, ransomware, or other harmful software

Additionally, we prohibit any content or services related to:

• Hacking services: Offering or promoting hacking services, tools for breaking into devices, or systems such as WhatsApp or other applications
• Excessive resource usage: Running resource-intensive applications or scripts (such as PHP, Python, or third-party tools) that exceed the server’s capabilities.

5. Handling Excessive Resource Usage

If your website or application uses excessive server resources, we recommend upgrading to a dedicated hosting plan. Running resource-heavy scripts on shared servers can lead to server slowdowns, security vulnerabilities, and degraded performance for other users.

We will work with you to help transition to dedicated resources if necessary. However, failure to act may result in service suspension.

Our dedicated hosting plans are available to help manage the specific demands of high-resource applications. Please get in touch with our team for guidance and plan options.

6. Suspension and Termination

Failure to adhere to these policies will result in suspending or terminating your hosting account without a refund. In the event of service suspension, we will notify you to allow for corrective action where appropriate.

7. Contact and Support

For assistance with any hosting-related concerns or inquiries about our paid maintenance plans, please get in touch with our sales or technical support team at su*****@ak********.com.

8. Other terms and conditions

For other terms and conditions such as privacy and others click here or https://akolagtech.com/terms-and-conditions/

We are here to ensure that your hosting platform operates securely and smoothly. If you need help managing your website or dealing with technical challenges, we offer expert guidance and solutions through our paid support options to keep your business running efficiently.