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WE MAKE IT SIMPLE

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FAQ about our company

faqs

1. Who are we, and what does your company do?

A. Who We Are?

B. What does AkolagTech do?

We provide enterprise IT solutions for small and mid-sized businesses looking for high-quality services to streamline and automate their workloads at competitive rates. We deliver customized IT solutions, and we specialize in the following:

Please click here to learn more about our managed and un-managed IT solution.

Interested in our services

Also, please check out our promotional offers

C. What is unique about AkolagTech compared to other competitors?
We concentrate on modern technology and invest in the most significant technology, which empowers us to serve our clients by simplifying and automating their business processes. Besides, we make complicated IT problems simple for our clients.

B. Our core values

2. How many tech support staff members do you have?

It varies; we have more than five excellent tech staff. We have crews available base on project requirements, full-time and temporary teams.

3. Do you have experience in our industry?

We have skills in many industries like the media, finance, retailers, Warehouse, health, education, and more. Lists of industries that we serve

We work with our clients to provide customized IT solutions based on their industries and business processes.

4. What locations do you cover?

We cover  USA locations within (NJ, NY, PA, and CT), and Africa (Lagos, Abuja, and other cities in Nigeria), both onsite and remote support.

Also, we provide remote services for long-distance companies that do not require onsite support.

Interested in our services

Also, please check out our promotional offers

5. What is your hourly or service rate?

Our hourly rate ranges from $150 and above, depending on the project.

We also provide a monthly flat rate for management services at a discount rate.

We have different pricing for custom projects.

6. How many of your staff members have certifications?

Most of our tech teams have more than ten years of experience in combined working with enterprise IT services.

We have competencies in Microsoft Windows, Linux, UNIX, virtualization and cloud computing, open-source software, IT automation, programming, applications, and more.

Also, our staff has skills in training and certifications: Please check out our IT Services Competencies.

7. What are some of the cutting-edge technology your company is leveraging?

We use cutting-edge technology to help our clients simplify and automate the IT process. We partner with high-tech companies, and adopt open-source technology to provide betters solution, prevents vendors from locking contracts, and reduces IT service costs.

8. What hosting solution do you offer?

We provide managed-to-host solutions for companies, and We offer solutions for computing resources, applications, Websites, Emails, DNS, and more.

9. Do you charge for quotes and consultation?

We offer up to 15 to 30 minutes of free consultation, including free quotations.

To schedule a one to one meeting with us, please click here 

10. How long have you been in business?

We have been in business since 2007

11. Do you have any special promotion offers?

Yes, we offer limited promotional offers for new clients; also, please check out our offers.

12. Do I need a quote for service/solution or other IT related?

Request A Quote From Us

13. What is your service level agreement (SLA)?

  • 15 to 20 mins for an emergency condition
  • Within 24 hours non-emergency situation
  • Examples of emergencies
    • The system or network is down
    • Website is down
  • Examples of emergency situations
    • Troubleshooting with systems
    • Need help with FTP setup
    • My website is slow

14. Where is AkolagTech’s Knowledgebase?

 

15. How do I make payment for my services/products – Payment information?

16. FAQ – About Affiliate program (hosting plan, services)

We offer the affiliate program for our hosting plan and service; we want our affiliates community to earn extra income

17. What is your contact information?

Visit our hello page and how to contact us https://akolagtech.com/hello 

Email: contact[@]akolagtech.con | info[@]akolagtech.com | support[@]akolagtech.com

USA Phone: 732-659-0317

Africa:
Main Phone Line: +234012910590
Second Phone Line: +2349074069082

Interested in our services